[Video] Nick Mehta | Turn your Revenue Funnel into an Hourglass: Driving Growth through Customer Success

Customer Success, when done correctly, can be a major driver of growth. The fastest-growing subscription businesses have renewal rates far greater than 100%; they can grow multi-dimensionally (through new clients and through additional spend from existing clients). And the savviest vendors are using their Customer Success strategies in their sales process — by talking about how they don’t just sell technology, but also how they are set up to make sure customers get real value.

Ben Liddi