5 Takeaways from this Year’s Pulse Conference

Just before Pulse, I shared my (slightly biased) opinion on why Pulse is the Best SaaS Event of the Year. And our time together at the Moscone Center proved that again ten times over. We laughed together. We suffered through far too many of my dad jokes and Taylor Swift references. We celebrated all the incredible milestones and achievements across our industry, even in challenging economic times.

Above all, I was reminded again of our community’s warmth, empowerment, and resilience. Here are 5 Takeaways from this year’s Pulse.

1. Together, We’re Unstoppable

One thing I heard over and over again at Pulse: everyone was beyond excited to be together again. People from all over devoted the time and energy to make it out to Moscone, and we were better for it. The energy that created was electrifying – we were stronger, empowered versions of ourselves. When Customer Success, Product, and Community come together to create Pulse, the support for each other is tangible – and because of that, we are unstoppable.

2. Durable Growth is Unstoppable

We also unveiled our Durable Growth Playbook, which will ensure we remain unstoppable as we survive the economic downturn together. The playbook captures a lot of shared sentiment and values across our community, showing that we’re well equipped to navigate the next few years. SaaS CEOs have spoken, and Net Revenue Retention is the way to maintain growth in a SaaS company long term. And it doesn’t stop with Pulse – we have a webinar series presented by our Chief Customer Officer, Kellie Capote, to continue sharing learning and actionable takeaways even after Pulse. 

3. Human-First is Unstoppable

Human-First business is the concept that underlies all of Pulse and is what connects us together. It’s critical to helping each other thrive – our fellow community members, our customers, and yes, even our competitors. The world needs human-first leadership, now more than ever, and with Pulse, we’ve proven that we’re a community well-equipped to provide that empathy. As our Durable Growth Playbook keynote showed, it’s not only the right thing to do, it’s the best way to run a business.

4. Our Marketing Team is Unstoppable

Just some of the Gainsight Marketing team.

I am so privileged to work with the most creative and driven team in the industry. From our beautiful keynotes to our heart-felt, passionate messaging, they are the glue that pulls our community together for events like these. You can read their own Top 10 Learnings From Pulse 2022, which reflect mine in many important ways. My awful jokes and questionable fashion statements would not reach nearly as many people without their help.

5. My Mom is Unstoppable


I am biased here, but hopefully several of you agree! I feel so incredibly blessed to be part of a community that allows me to create and share moments like these with someone special to me: my mom. She recently celebrated her 75th birthday and so we surprised her on stage with a cake. She also brought me and all of my Pulse friends her famous dhoklas, although I don’t think there were enough for everyone. To me, this is at the heart of human-first: allowing each other to show up as our authentic selves to work.

Those are my top 5 takeaways, but there are many others! What were your big memories or leanings from Pulse? Share more here.

Nick Mehta

As a huge sports fan, Nick thinks of his job as being like that of a head coach. His role is to help bring the right people together on the team and put them in the best position to win for our customers, partners, employees and their families. He’s a big believer in the Golden Rule and we try to apply it as much as we can to bring more compassion to our interactions with others. And he talks way too fast and overuses the word awesome like it’s going out of style. Before coming to Gainsight, Nick was the CEO of awesome leading Software-as-a-Service E-Discovery provider LiveOffice through its acquisition by Symantec and prior to that was a Vice President at VERITAS Software and Symantec Corporation.