Press
May 31, 2016
I was recently interviewed by Harry Stebbings on SaaStr’s podcast series. We had a great discussion about customer success, Gainsight and the future of the industry. It originally aired on Product Hunt. You can listen to our discussion here! From the original post by Harry Stebbings: This week on SaaStr we are celebrating the rise […]
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![[Video] B2B Big Data Challenges, Nick Mehta, Gainsight (Data Driven NYC / FirstMark Capital](https://mehtaphysical.com/wp-content/uploads/2015/12/Datadriven-360x240.jpg)
Nick Mehta, CEO at Gainsight, presented at FirstMark’s Data Driven NYC on December 14, 2015. Mehta discussed the challenges of using Big Data at B2B companies.
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November 12, 2015
I’ve always been a crazy music fan (emphasis on crazy). When I’m at my desk at Gainsight (which these days is less often than my team would like) you could find me wired-in with Spotify. Although many can poke fun at my musical tastes, one thing is for sure, the ability to stream even the […]
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![[Video] Nick Mehta | Turn your Revenue Funnel into an Hourglass: Driving Growth through Customer Success](https://mehtaphysical.com/wp-content/uploads/2015/08/hour-glass-360x240.jpg)
Customer Success, when done correctly, can be a major driver of growth. The fastest-growing subscription businesses have renewal rates far greater than 100%; they can grow multi-dimensionally (through new clients and through additional spend from existing clients). And the savviest vendors are using their Customer Success strategies in their sales process — by talking about […]
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![[VIDEO] Keynote at Pulse Conference 2014](https://mehtaphysical.com/wp-content/uploads/2015/08/IMG_2286-360x240.jpg)
Nick Mehta’s pumped up kickoff of Pulse 2014, the largest Customer Success event in history.
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November 14, 2014
This post was first published by Saaster.com on November 12, 2014. See the original article here. Foreward by Jason Lemkin One of the most popular posts we did on SaaStr in the past 12 months was “What The Second Time SaaS CEOs Are All Doing.” What folks who are on their second successful […]
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![[VIDEO] 3 Things to Think About Customer Success Failures](https://mehtaphysical.com/wp-content/uploads/2014/08/photo-1417632993443-302f4897cf67-360x240.jpg)
Three things to keep in mind: All customers are not equal; each one is unique and has their own needs. Make sure what you are doing is aligned with your customer’s value Automate processes for the small clients, use a more personal touch for your larger companies. Make sure you’re just in time, not just to […]
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![[VIDEO] Nick Mehta Session at SaaStr Annual 2015](https://mehtaphysical.com/wp-content/uploads/2013/08/photo-1422226256160-9b266e308ea6-2-360x240.jpg)
Nick Mehta contributed to a panel of SaaS CEO’s concerning issues around fundraising, managing and scaling a SaaS startup.
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![[VIDEO] Nick Mehta Interview at Dreamforce 2013](https://mehtaphysical.com/wp-content/uploads/2013/09/maxresdefault-3-360x240.jpg)
You need to be thinking proactively about your individual customers and how you can act proactively. Customer success isn’t a technology, it is a movement. Part of that movement is people. Gainsight wants to help this movement grow and be successful.
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![[VIDEO] Gainsight Sees B2B Being Changed by Customer Success](https://mehtaphysical.com/wp-content/uploads/2013/08/photo-1417716146732-918825b83fa0-360x240.jpg)
B2B business models are fundamentally being rearchitected in three ways: B2B businesses have a plethora of data on their customers They are leveraging analytics services to understand their customers B2B customer success in intertwined with their vendor’s success.
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![[VIDEO] Making the Team Work: Executive, Board and Partners (Stanford)](https://mehtaphysical.com/wp-content/uploads/2015/08/maxresdefault-1-360x240.jpg)
August 17, 2013
Culture is a word that is thrown around a lot in companies. One of the most important things to do with companies is that you need to define something about the culture. The common thread through all great companies is that they have unique pillars of their culture from one another.
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![[VIDEO] Nick Mehta on Salesforce Ventures and Gainsight](https://mehtaphysical.com/wp-content/uploads/2015/08/492445469_640-360x240.jpg)
August 17, 2013
Gainsight is a powerful software, with Salesforce it becomes the most powerful customer success solution available.
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