October 20, 2022
The One Thing Billionaire Frank Slootman Got Wrong premium
This article was originally published on All Business. I’ve always longed for an archnemesis. I know that may sound strange, but I’ve seen enough superhero movies to know that every great hero needs an antihero. We all know that Superman isn’t anything without Lex Luthor, and that Batman can’t quit the Joker. via GIPHY Somehow, […]
premium
September 22, 2022
Six Reasons Why Community Is The Most Important Part of Your Product premium
One of my favorite TV shows ever is the 2000s comedy Community. The show features six-ish community college students who become unlikely friends. I love the program for many reasons. First of all, it’s one of the most meta TV series ever, in that it’s mainly self-referential about TV tropes. And if you know me, […]
premium
August 31, 2022
5 Takeaways from this Year’s Pulse Conference premium
Just before Pulse, I shared my (slightly biased) opinion on why Pulse is the Best SaaS Event of the Year. And our time together at the Moscone Center proved that again ten times over. We laughed together. We suffered through far too many of my dad jokes and Taylor Swift references. We celebrated all the […]
premium
August 26, 2022
How SaaS “Growth At All Costs” Costs Us All premium
This article was originally published on Fast Company. My morning mental health best practices includes things to not check: My phone. My email. My stock portfolio. If you’ve accidentally done the latter lately, you know things are very different than they were a few months ago for SaaS stocks. While the next few quarters are […]
premium
August 24, 2022
The Five Phases of SaaS Product Management premium
This article was originally published on Fast Company. My first real job was as a Product Manager at a software company in 2002. I remember sitting in my tiny, windowless office and launching my Windows XP laptop for the first time. And I remember asking the PM in the office next door to help me […]
premium
August 5, 2022
5 Reasons Pulse Is the Best SaaS Event of the Year premium
Pulse is one of my favorite times of the year, and if you’ve attended one before, you know why. In addition to hearing from fantastic thought leaders, spending time networking with peers, and growing your career, the puppies, parties, and parody videos tie it all together. This year the theme of Pulse is “Together, We’re […]
premium
July 29, 2022
Gainsight Horizon AI Labs: What Is The Right CSM to Customer Ratio? premium
Co-authored by Shantan Reddy. I don’t know about you – but data is one of my favorite things to geek out about (in addition to creating music parodies and talking about physics).  Many of you know Gainsight has thousands of customers and tens of thousands of customer success managers that use Gainsight daily, so we […]
premium
June 30, 2022
5 Lessons From Surveying SaaS CEOs About the Downturn premium
The paranoid CEO in me has been feeling better since last week’s survey results on what investors thought of the SaaS valuation collapse. Still, I wanted a more complete picture of SaaS’s trajectory in the economic downturn. Private Equity and Venture Capital firms may be aligned on priorities, but what about CEOs? Are there meaningful […]
premium
June 29, 2022
What’s PLG Got To Do With Efficient Growth? premium
As companies consider the chaos in the market and plan their strategies for the second half of the year, Product-led growth (PLG) is (or should be!) top of mind for many SaaS executives. In fact, we learned from the Product-Led Growth Index 2022 that almost half of SaaS companies plan to double their investment in […]
premium
June 25, 2022
3 Takeaways from Surveying SaaS Investors About the Downturn premium
Anyone who knows me knows that I’m an annoyingly-positive optimist. But like every CEO, I’m also constantly paranoid. So two narratives are constantly battling away in my brain right now: “The market opportunity for SaaS has never been better.” “The stock market is down by how much?” After reading the 732nd memo from a VC […]
premium
June 15, 2022
What the SaaS Collapse Means for Every Leader premium
This article was originally published on Inc. It’s a challenging time in the world–and in the world of SaaS. Right now 2022, the Bessemer Venture Partners (BVP) NASDAQ Emerging Cloud Index is down nearly 40% from its peak. Since SaaS companies grew a lot during that time frame, this means multiples are down even more. […]
premium
April 30, 2022
I’m Biased But… Ten Special Things About Working at Gainsight premium
Every company claims, “you’ll never work somewhere like here” and, “we have the best company Values.” And I’m sure they are all (mostly) true. But there’s something really special about working at Gainsight – although I may be a little bit biased. I love talking to people. If you casually Google my name, you’ll find […]
premium