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August 12, 2015
So You Lost The Sale — Here’s How To Rethink Churn Analysis premium
Venture capitalist, former CEO, and tech legend  Ben Horowitz has a great blog post about analyzing sales losses. His big conclusion is that if you ask sales people why they lose deals, they’ll always say “price.” Whether they do it consciously or subconsciously, by choosing price, they aren’t saying anything negative about their product, team or […]
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August 12, 2015
10 Things I Learned from the OpenView Ventures 2015 Customer Success Event premium
This post was first published on Gainsight.com, the most effective customer success solution worldwide.  See the original article here and learn more about how Gainsight can help your company succeed. As a die-hard Pittsburgh sports fan, I’ve learned to avoid the 617 area code Boston region in the months following their regular inevitable sports championship of one […]
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