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December 17, 2021
7 Reasons Why Chief Customer Officers Need To (Eventually) Own Revenue premium
“Not everything that counts can be counted, and not everything that can be counted counts.” – Albert Einstein “I don’t care about that Einstein quote. What’s the ROI of Customer Success?” – Your CFO If you want to start a fight (or at least a spirited debate) at a Customer Success conference,  yell the following […]
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October 11, 2021
Why (Nearly*) Every SaaS Company Should Have A Chief Customer Officer premium
SaaS is on fire. We all know that, but it strikes me every day. It used to be that you couldn’t name a SaaS company that I didn’t know. Now, I hear about ten new ones a day that I’ve never heard of. And companies and investors have realized that Net Retention – keeping and […]
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April 30, 2021
7 Takeaways from CCO Organizational Structure Survey premium
One of the best parts of the Customer Success community is the feeling that we are all in it together as CS evolves. No one is an expert, and everyone must adopt the philosophy of the Beginner’s Mind as we innovate and discover more about our field. Customer Success peers help each other out more […]
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